Privacy and Cookies Policy

Isle of Eigg Shop
Last updated: 1 April 2026

1. Who we are

This website is operated by Susan Kirk, trading as Isle of Eigg Shop.

Website: https://www.isleofeiggshop.co.uk/
Email: info@isleofeiggshop.co.uk
Phone: 01687 482432

If you have any questions about this policy or about how your personal data is handled, please contact us using the details above.

2. About this policy

This Privacy and Cookies Policy explains:

what personal data we collect
how we use it
our lawful bases for using it
who we share it with
how long we keep it
your rights
how we use cookies and similar technologies

3. The personal data we collect

We may collect and process the following personal data, depending on how you use the website:

your name
your email address
your phone number
your accommodation address or delivery details on Eigg, where relevant
the contents of your message, enquiry or pre-order
details needed to manage a pre-order, collection or delivery request
newsletter signup details
technical and usage data, such as IP address, browser type, device information and website interaction data
cookie and consent preferences

4. How we collect your personal data

We collect personal data when:

you complete our contact form
you complete our pre-order form
you sign up to our newsletter
you contact us by email or phone
you browse or interact with our website
you accept, reject or manage cookie preferences

The website currently promotes pre-orders, newsletter signup, and contact options including email and phone.

5. Why we use your personal data

We use your personal data to:

respond to enquiries
review and manage pre-orders
arrange collection or delivery where applicable
provide customer service
send newsletter or marketing emails where you have chosen to receive them
operate, maintain and improve the website
understand website traffic and usage through analytics
protect the website and help prevent misuse
keep records where required for legal, tax or accounting reasons

6. Our lawful bases for processing

Under UK data protection law, we rely on the following lawful bases as relevant:

Contract
Where we need to process your information to deal with your enquiry, pre-order, delivery or related customer service.

Legitimate interests
Where it is necessary to run and improve the website and shop, provided your rights and interests do not override ours.

Legal obligation
Where we need to keep certain records to comply with tax, accounting or other legal duties.

Consent
Where you sign up to receive newsletters or marketing emails, or where you consent to non-essential cookies.

The ICO says privacy notices should explain what data is collected, why it is used, the lawful basis, who it is shared with, and how long it is kept.

7. Contact forms and pre-orders

If you submit an enquiry or pre-order through the website, we will use the information you provide to respond to you and manage your request.

Please note that submitting a pre-order form does not create an online purchase contract through the website. At present, payments are handled offline, not directly through the website.

8. Newsletter and marketing

If you sign up to our newsletter, we may use your name and email address to send updates, news, offers or other shop-related marketing.

We will only send marketing where we have a lawful basis to do so, usually your consent. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We do not sell your personal data, and we do not pass your email address to unrelated third parties for their own marketing.

9. Analytics

We use analytics tools to understand how visitors use the website and to help improve the site’s performance, content and usability.

Analytics may collect information such as device type, browser type, approximate location, pages visited, time spent on the site, and how visitors arrived at the site. Where analytics cookies are non-essential, they should only be used after consent. The ICO requires consent for non-essential cookies, and Wix provides tools to manage cookie consent on Wix sites.

10. Who we share your personal data with

We may share your personal data with trusted service providers where necessary to run the website and business, including:

Wix, as the website hosting and website platform provider
email and newsletter service providers used through the Wix site setup
analytics providers
professional advisers such as accountants, where necessary
legal, regulatory or public authorities where required by law

We do not share your personal data with third parties for their own marketing purposes.

11. International transfers

Some service providers, including website platform providers, may process or store personal data outside the UK. Where that happens, we will take reasonable steps to ensure appropriate safeguards are in place so your data is protected in line with UK data protection law.

12. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purpose it was collected, or as long as required by law.

Our standard retention periods are:

contact form and general enquiries: up to 12 months
pre-order requests and related communications: up to 12 months after completion, unless needed longer for a dispute or legal issue
newsletter subscriber details: until you unsubscribe or ask to be removed
unsubscribe/suppression records: up to 3 years
analytics data: according to the analytics provider’s settings
offline accounting and transaction records: up to 6 years where required for tax/accounting purposes

The ICO’s guidance says personal data should not be kept for longer than necessary and organisations should be able to justify retention.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

ask for access to your personal data
ask for inaccurate personal data to be corrected
ask for your personal data to be erased
ask for processing to be restricted
object to certain processing
withdraw consent where processing relies on consent
ask for transfer of your personal data in some cases
complain to the Information Commissioner’s Office (ICO)

If you want to exercise any of these rights, please contact us using the details above.

If you are unhappy with how your personal data has been handled, you can complain to the ICO.

14. Cookies and similar technologies

Our website uses cookies and similar technologies to help the site function properly, remember preferences, measure site usage, and improve the visitor experience.

The ICO says that organisations must tell people what cookies are used and why, and must get consent for non-essential cookies. Wix also says site owners are responsible for informing visitors about cookies and can use Wix privacy tools to manage consent.

Types of cookies we may use

Strictly necessary cookies
These are essential for the website to operate, for example for security, network management, accessibility and core site functions.

Functional cookies
These help remember your preferences and improve how the site works.

Analytics cookies
These help us understand how visitors use the website so we can improve it.

We do not currently use Meta Pixel or other advertising/remarketing cookies, based on our current setup.

15. Cookie consent

Where required by law, we will ask for your consent before placing non-essential cookies, including analytics cookies, on your device.

Consent must be a clear positive action. It cannot be assumed from silence, pre-ticked boxes, or by burying it in a policy.

16. Managing cookies

You can manage cookies through:

our cookie banner or consent tool, where available
your browser settings, where you can block or delete cookies

Please note that disabling some cookies may affect how the website functions.

17. Third-party links and social media

This website may include links to third-party platforms such as Facebook, Instagram or WhatsApp. If you click through to those services, their own privacy and cookies policies will apply.

The live website currently links to Instagram, Facebook and WhatsApp.

18. Children’s data

This website is not intended to knowingly collect personal data from children. We ask that children do not submit personal information through the website without the involvement of a parent or guardian.

19. Changes to this policy

We may update this Privacy and Cookies Policy from time to time to reflect changes to the website, legal requirements, or how we use personal data. Any updates will be posted on this page and the latest version date will appear at the top.